By making a booking to stay with us or hosting an event at our venue, you are entering a legal contract that is subject to the following Terms and Conditions:

1. PRICES

• Our prices indicated on our website are per room (double occupancy) and include breakfast and VAT. For events, pricing will be provided based on the agreed package. Additional charges may apply for extra services.

2. CHECK-IN AND CHECK-OUT

• Check-in: 16:00 – 20:00 hrs. Early check-in may be available upon request but is not guaranteed.
• Check-out: 11:00 hrs. Late check-out may be possible at an additional cost and subject to availability. Failure to check out by the agreed time may result in extra charges equivalent to an additional night’s stay.

3. BOOKINGS

• Bookings can be made via our website or directly with our staff.
• Customers must provide identification details, including full name, address, contact number, and email.
• A booking is only confirmed once a reference number is provided.
• Any changes to the booking are subject to availability and may incur additional costs.

4. PAYMENT TERMS

• Full payment is due upon check-in unless otherwise agreed.
• Accepted payment methods: Cash, Credit/Debit Cards (Maestro, Bancontact, Visa, MasterCard, American Express), or Gift Vouchers.
• Any additional charges (e.g., meals, damages) will be billed separately.
• Customers are responsible for any damage caused to the property. Failure to pay will result in legal action and police intervention.
• Any damage caused by the customer or their guests must be fully reimbursed. The customer is liable for all repair, cleaning, or replacement costs incurred due to damage.
• For private events, a security deposit of 30% of the total booking cost is required. This will be refunded after the event, provided no damage or rule violations occur.

5. CANCELLATIONS & MODIFICATIONS

• Individual bookings: Cancellations or modifications made at least 48 hours before arrival are free of charge. Late cancellations or no-shows will be charged the full stay amount.
• Group bookings (6+ guests): Cancellations must be made at least 2 weeks before arrival for a full refund. Partial cancellations within 2 weeks may result in charges of up to 50% of the total cost.
• Event cancellations: Cancellations within 60 days of the event date will not be refunded. A non-refundable deposit of 50% is required at the time of booking.
• Non-refundable bookings: Any cancellation or modification will be charged in full.
• B&B Sterckxhof reserves the right to cancel any booking due to unforeseen circumstances, in which case a full refund will be provided.
• For business bookings (B2B), cancellations made at least 15 days before the event are free of charge. Cancellations within 15 days of the event will be charged 100% of the total booking amount, unless otherwise agreed in writing.

6. HOUSE RULES

• Guests must respect the privacy and comfort of others.
• A valid photo ID (passport, driver’s license, or national ID) is required at check-in.
• Smoking is strictly prohibited inside the B&B. Violation will result in a €250 fine.
• Drug use and possession are strictly prohibited and will lead to immediate expulsion and police intervention.
• Non-registered guests are not allowed in the B&B after closing hours. Unauthorized guests will result in a €100 penalty per person.
• The responsible guest must cover any damage caused to the property.
• No pets are allowed.
• External linen, sleeping bags, or air mattresses are not permitted.
• Abuse of emergency systems will result in a €500 fine.

7. EVENTS – USE OF FACILITIES & RESTRICTIONS

• Events must end no later than 01:00 hrs.
• Music must comply with maximum decibel levels and take into account the comfort of other guests and neighbors.
• Confetti, glitter, and similar decorative materials are strictly prohibited.
• Only our in-house caterers are permitted. External caterers are not allowed unless explicitly agreed in writing.
• All event decorations, entertainment, and suppliers (including DJs) must be from our approved partners unless otherwise agreed upon in advance.
• The event organizer is responsible for ensuring compliance with all rules by their guests.

8. SAFETY & PERMITS

• The event organizer is responsible for obtaining any necessary permits (e.g., alcohol permits, special event licenses, noise permits if applicable).
• Open flames, candles, fireworks, or any other fire-related items are strictly prohibited due to the historic and wooden nature of the venue.

9. LIABILITY & INSURANCE

• B&B Sterckxhof and its owners, employees, and representatives are not liable for personal injury, loss, theft, or damage to guests’ property, except where proven to be due to gross negligence. Guests are advised to use the provided safety deposit facilities.
• Guests acknowledge that they use all facilities, including event spaces, at their own risk.
• Event organizers are fully responsible for any damage caused by their guests and suppliers.
• B&B Sterckxhof shall not be held liable for any business interruptions, loss of profit, or indirect damages.
• The recent abolition of quasi-immunity for directors and employees is noted, and our liability is limited to the extent permitted by Belgian law.
• The company cannot be held responsible for external factors affecting the provision of services, including third-party failures or force majeure circumstances.

10. PERSONAL DATA PROTECTION & PRIVACY POLICY This section is governed by our Privacy Policy, which explains how we collect, process, store, and share personal data. By making a booking, you agree to our Privacy Policy, which can be found below:

Privacy Policy of Sterckxhof

1. Introduction Sterckxhof (“we,” “us,” or “our”) is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our accommodation.
2. Information We Collect We may collect the following personal information: – Name, address, email, and phone number – Payment details (processed securely by third-party providers) – Booking details and preferences – Communications with us (emails, messages, reviews) – Technical data (IP address, browser type, cookies)
3. How We Use Your Information We use your personal data for the following purposes: – To manage reservations and provide customer support – To process payments securely – To send booking confirmations and relevant information – To improve our services and website experience – To comply with legal obligations
4. Sharing of Information We do not sell or rent personal data. However, we may share your information with: – Payment service providers for secure transactions – Legal authorities if required by law – Third-party services that assist in our operations (e.g., booking platforms, IT services)
5. Data Security We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
6. Your Rights You have the right to: – Access, update, or delete your personal information – Withdraw consent for marketing communications – Request data portability – Lodge a complaint with a data protection authority
7. Cookies and Tracking Technologies Our website uses cookies to enhance user experience. You can manage your cookie preferences in your browser settings.
8. Retention of Data We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
9. Contact Information If you have any questions or concerns regarding this Privacy Policy, please contact us at:

10. Updates to this Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

By using our services, you agree to the terms of this Privacy Policy.

11. FORCE MAJEURE

• B&B Sterckxhof is not liable for failure to fulfill obligations due to events beyond its control, including natural disasters, pandemics, government regulations, or utility failures.

12. BUSINESS TO BUSINESS (B2B) SERVICES

• Application: These terms apply to all services provided by B&B Sterckxhof to businesses (AFNEMERS) under a contractual agreement.
• Agreement Formation: A contract is formed upon written acceptance of an offer, confirmation of a booking, or commencement of service execution.
• Changes & Cancellations: Any modifications require prior written agreement. The full booking price remains payable upon cancellation unless agreed otherwise.
• Execution: Services will be executed with due professionalism and care, but are considered obligations of effort, not results.
• Liability: B&B Sterckxhof limits its liability to direct damages and excludes indirect or consequential losses. Claims must be submitted in writing within 10 working days after service completion.
• Pricing & Payment: Prices are exclusive of VAT unless otherwise stated. Invoices are due within 14 days unless agreed otherwise. Late payments incur statutory interest and collection costs.
• Termination: Contracts may be terminated under mutual agreement, breach of contract, insolvency, or force majeure.

13. APPLICABLE LAW & JURISDICTION

• These Terms & Conditions are governed by Belgian law.
• Any disputes will be resolved in the competent courts of Belgium.

By proceeding with a booking, you confirm that you have read and agreed to these Terms & Conditions.