By making a booking to stay with us or hosting an event at our venue, you are entering a legal contract that is subject to the following Terms and Conditions:
- PRICES
- CHECK-IN AND CHECK-OUT
- BOOKINGS
- PAYMENT TERMS
- Full payment is due upon check-in unless otherwise agreed.
- Accepted payment methods: Cash, Credit/Debit Cards (Maestro, Bancontact, Visa, MasterCard, American Express), or Gift Vouchers.
- Any additional charges (e.g., meals, damages) will be billed separately.
- Customers are responsible for any damage caused to the property. Failure to pay will result in legal action and police intervention.
- Any damage caused by the customer or their guests must be fully reimbursed. The customer is liable for all repair, cleaning, or replacement costs incurred due to damage.
- For private events, a security deposit of 30% of the total booking cost is required. This will be refunded after the event, provided no damage or rule violations occur.
- CANCELLATIONS & MODIFICATIONS
- HOUSE RULES
- EVENTS – USE OF FACILITIES & RESTRICTIONS
- SAFETY & PERMITS
- LIABILITY & INSURANCE
- B&B Sterckxhof and its owners, employees, and representatives are not liable for personal injury, loss, theft, or damage to guests’ property, except where proven to be due to gross negligence. Guests are advised to use the provided safety deposit facilities.
- Guests acknowledge that they use all facilities, including event spaces, at their own risk.
- Event organizers are fully responsible for any damage caused by their guests and suppliers.
- B&B Sterckxhof shall not be held liable for any business interruptions, loss of profit, or indirect damages.
- The recent abolition of quasi-immunity for directors and employees is noted, and our liability is limited to the extent permitted by Belgian law.
- The company cannot be held responsible for external factors affecting the provision of services, including third-party failures or force majeure circumstances.
- PERSONAL DATA PROTECTION & PRIVACY POLICY This section is governed by our Privacy Policy, which explains how we collect, process, store, and share personal data. By making a booking, you agree to our Privacy Policy, which can be found below:
Privacy Policy of Sterckxhof
- Introduction Sterckxhof (“we,” “us,” or “our”) is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our accommodation.
- Information We Collect We may collect the following personal information: – Name, address, email, and phone number – Payment details (processed securely by third-party providers) – Booking details and preferences – Communications with us (emails, messages, reviews) – Technical data (IP address, browser type, cookies)
- How We Use Your Information We use your personal data for the following purposes: – To manage reservations and provide customer support – To process payments securely – To send booking confirmations and relevant information – To improve our services and website experience – To comply with legal obligations
- Sharing of Information We do not sell or rent personal data. However, we may share your information with: – Payment service providers for secure transactions – Legal authorities if required by law – Third-party services that assist in our operations (e.g., booking platforms, IT services)
- Data Security We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
- Your Rights You have the right to: – Access, update, or delete your personal information – Withdraw consent for marketing communications – Request data portability – Lodge a complaint with a data protection authority
- Cookies and Tracking Technologies Our website uses cookies to enhance user experience. You can manage your cookie preferences in your browser settings.
- Retention of Data We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Contact Information If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Sterckxhof
[Your Address]
Email: [Your Email]
Phone: [Your Phone Number]
- Updates to this Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
By using our services, you agree to the terms of this Privacy Policy.
- FORCE MAJEURE
- BUSINESS TO BUSINESS (B2B) SERVICES
- APPLICABLE LAW & JURISDICTION
By proceeding with a booking, you confirm that you have read and agreed to these Terms & Conditions.