By making a booking to stay with us, you are entering a legal contract that is subject to the following terms and conditions:
PRICES
Our prices indicated on our website are per bedroom (double occupancy) and include full breakfast and VAT.
CHECK IN AND CHECK OUT
Check-in time at the B&B booked is from 16:00 hrs. local time. Check-in prior to 16:00 hrs. may be available subject to prior arrangement with B&B Sterckxhof and subject to the full range of services and facilities at the B&B not being available until the standard check in time.
Check-out time at the B&B booked is 11:30 hrs. local time. Later check-out times may be possible by prior arrangement with an additional charge and subject to availability. In the absence of such prior arrangement, failure to check-out by 11:30 hrs. may result in the customer being charged for a late check-out or, in case of checkout after the extended checkout time, an additional night’s accommodation at the standard applicable rate.
MAKING A BOOKING
Customers can request Bookings via B&B Sterckxhof website or by contacting B&B Sterckxhof staff at the B&B. When requesting Bookings, Customers will be required to provide identification information including, but not limited to, their name, address, contact telephone number and email address. No request for a Booking should be deemed to be accepted unless and until B&B Sterckxhof confirms its acceptance and provides a booking reference, at which point the Contract will come into existence. B&B Sterckxhof will use its reasonable endeavours to accommodate any request from the Customer to change the Booking Details. However, any request to change the dates or length of stay or add products and/or services will be subject to availability and the customer paying for such increased length of stay and/or products and/or services at B&B Sterckxhof standard rates from time to time.
FEES AND PAYMENT
The Charges will be as quoted by B&B Sterckxhof to the Customer upon the Customer’s request for a Booking. The balance amount of your booking is payable on departure by credit/debit card, cash or by Gift Vouchers.
Unless otherwise agreed by B&B Sterckxhof, the charges only cover the provision of accommodation at the B&B and the customer may incur additional charges including, without limitation, charges for meals, room service and damage (the “Additional Charges”). Customers will be informed of the amount of the Additional Charges before they are incurred, if any.
The following payment methods are accepted by B&B Sterckxhof, Credit and Debit Cards, if the Customer is paying online, including (but not limited to) Maestro, Bancontact, Visa, MasterCard. Cash or Credit or Debit Cards, if the Customer is paying in person at the B&B
All damages to the facilities caused by a Customer or Guest must be paid for in full by that Customer or Guest. Non– payment of these Charges will automatically result in a police intervention to make a report and enforce repayment of the incurred loss.
Booking must be paid by credit/debit card, so we will need your credit/debit card details at hand, please. Your details will only be used by B&B Sterckxhof and we will not share them with any third party. You will be asked to complete a registration card during your stay.
Special Requirements: If you or any member of your party has any special requirements – i.e. dietary – please let us know at the time of making the booking.
GIFT VOUCHERS
The Sterckxhof Gift Vouchers may be used to secure a booking. Please note that once a booking has been made, our cancellations, curtailment and non-arrivals or postponement conditions apply and, if we cannot re-let the room(s), the Gift Voucher will no longer be valid.
CANCELLATIONS & MODIFICATIONS
We respectfully remind guests that a reservation constitutes a contract and that cancellations cause loss to small establishments. Please be aware that these Terms and Conditions overrule any or card scheme rules that your credit/debit card provider may offer or have in place.
the Customer may cancel or modify the Booking without charge if notice is given to B&B Sterckxhof at least 48 hours prior to the Arrival Date. In case of a valid cancellation B&B Sterckxhof will refund to the Customer all sums paid by the Customer in advance, if any.
Where the Customer has been offered a discounted rate on condition that the Booking becomes non-refundable then, in the event of cancellation or modification of the Booking, all Charges applicable to that Booking remain payable in full. Nonrefundable Bookings do not offer the option to modify the Booking Details.
Where the Customer fails to give sufficient notice of cancellation or modification, the entire Booking will be deemed cancelled and the Customer must pay the B&B an amount equivalent to the Charges applicable to the first’ night’s stay at the B&B.
Where the Customer fails to arrive (no show) at the B&B, the entire Booking will be deemed cancelled and the Customer must pay the Charges in full for the entire stay of the Booking.
B&B Sterckxhof may at any time cancel a Booking if the B&B becomes unavailable due to circumstances outside B&B Sterckxhof control in which case B&B Sterckxhof will repay the Customer in full. B&B Sterckxhof liability will be limited to repayment of the Charges paid by the Customer in advance, if any.
B&B Sterckxhof may at any time cancel the Booking if the payment details provided by the Customer are invalid and the customer fails to provide alternative valid details.
Group bookings, more than 6 guests:
the Customer may cancel or modify the Group Booking without charge if notice is given to B&B Sterckxhof at least 2 weeks prior to the Arrival Date. In case of a valid cancellation B&B Sterckxhof will refund to the Customer all sums paid by the Customer in advance, if any.
Where the Customer has been offered a discounted rate on condition that the Group Booking becomes non-refundable, in the event of cancellation or modification of the Group Booking, all Charges applicable to that Group Booking remain payable in full. Non-refundable Group Bookings do not offer the option to modify the Booking Details.
Where the Customer gives notice of cancellation or modification for the entire Group Booking less than 2 weeks, but more than 48 hours, prior to the Arrival Date, the Customer must pay the Bed & breakfast an amount equivalent to 50% of the total Charges.
Where the Customer gives notice of cancellation or modification for only part of the Group Booking less than 2 weeks, but more than 48 hours, prior to the Arrival Date, the individual cancellation policy may be applied up to a maximum of 4 people. In all other cases the Customer must pay the Bed & breakfast an amount equivalent to 50% of the total Charges applicable to the changes.
Where the Customer fails to give sufficient notice of cancellation or modification as specified above, or fails to arrive (no show) at the B&B, the entire Group Booking will be deemed cancelled and the Customer must pay the Bed & breakfast the Charges in full for the entire stay of the Booking.
B&B Sterckxhof may at any time cancel a Group Booking if the Bed & breakfast becomes unavailable due to circumstances outside B&B Sterckxhof control in which case B&B Sterckxhof will repay the Customer in full. B&B Sterckxhof liability will be limited to repayment of the Charges paid by the Customer in advance, if any.
B&B Sterckxhof may at any time cancel the Group Booking if the payment details provided by the customer are invalid and the customer fails to provide alternative valid details.
B&B RULES (HOUSE RULES)
Our aim is to offer all our guests a relaxing and tranquil stay and we kindly ask guests to respect the quiet enjoyment and relaxation of other guests.
Valid photo identification in the form of a Driver License, ID Card or Passport is required at check-in.
Customers are required to conduct themselves and ensure that their Guests conduct themselves in a reasonable and responsible manner at the B&B at all times, and must not act in any way which may disturb other Guests or staff. Failure to adhere to this requirement may result in Guests being asked to leave the B&B in which event all charges and additional charges shall become immediately payable by the Guest.
Smoking is strictly prohibited inside the entire B&B, including the bedrooms and all social areas. Smoking outside the window is also a violation of this rule. Failure to adhere to this requirement will result in Guest(s) being asked to leave the B&B immediately in which event all Charges and Additional Charges shall become immediately payable by the Guest. The Penalty Fee for not adhering to this rule is €250.
Use and possession of any kind of drugs is strictly prohibited in the B&B. Failure to adhere to this rule will automatically result in a police intervention and the Guest(s) will be banned from the property.
The living, breakfast room and bedrooms in the B&B are for Customers only. Customers are not allowed to invite other Guests into these areas. Guests, who are not an overnight Customer in the B&B, are not allowed in the entire B&B after closing hour of the day. Customers who fail to adhere to this rule, and invite other people into the B&B, will be liable to pay a Penalty Fee of €100 per person.
The Customer will be responsible for any loss or damage caused at the B&B by Guests or visitor of the Guest. The Guest may be liable for B&B Sterckxhof reasonable cost of repairing, cleaning or replacing any property of B&B Sterckxhof which is damaged, soiled or lost by a Guest.
No animals are allowed in the B&B.
For hygienic reasons, use of own linen, including but not limited to sleeping bags and inflatable matrasses, is strictly prohibited in the B&B.
B&B Sterckxhof does not accept bookings made by those under the age of 18. Failure to adhere to this rule will result in automatic cancellation with no refund given.
The B&B has all necessary emergency systems and infrastructure in place according to Belgian law. Customers are allowed to use these systems and infrastructure in case of emergency only. Customers or Guests who deliberately abuse the emergency infrastructure will be liable to pay a Penalty Fee of €500 to the B&B.
FOOD AND DRINKS
Unless otherwise agreed by B&B Sterckxhof, the charges do not include any food or drinks.
Special Requirements: If you or any member of your party has any special requirements – i.e. dietary – please let us know at the time of making the booking.
Customers and their guests may only consume drinks purchased from B&B Sterckxhof’s bar in the social areas.
B&B DAYA’S LIABILITY
B&B Sterckxhof will endeavour to do all that is reasonable to ensure the customer, and or its guests’, and its belongings, are safe and secure during their stay in the B&B. However, B&B Sterckxhof will not be liable for any accidents beyond its control or for any loss, damage or theft of the customer’s property. B&B Sterckxhof provides secure baggage storage facilities, like a safe. Consequently, the customer stays responsible to use these when deemed necessary.
The Customer agrees that B&B Sterckxhof is only supplying its facilities, products and services to the customer for private use and have no liability to the customer for any loss of profit, loss of business, business interruption or loss of business opportunity.
PERSONAL DATA
The Customer hereby consents to B&B Sterckxhof collecting of the Customer’s personal data such as name, surname, email address, social security number, customer number, address, contact information and details of the bank account number.
The personal data is used by B&B Sterckxhof for the performance of the contract, for marketing purposes, as a basis for statistics and for B&B Sterckxhof product development.
The personal data may be analyzed and grouped for the selection, prioritization and planning of the marketing of B&B Sterckxhof, so-called profiling.
As a customer of B&B Sterckxhof, you agree to receive marketing information via mail, telephone, or e-mail and text messages, and other digital channels. Your personal data may be disclosed to all offices within the B&B Sterckxhof Group.
Personal information is disclosed to Belgian authorities only when it is required by law or by official order.